Terms & Conditions

Terms and Conditions of Flat and Heels

Welcome to Flat and Heels, an online footwear store based in India. These Terms and Conditions govern your use of our website and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any transaction.

1. General

1.1 Acceptance: By using our website and making a purchase, you confirm that you are at least 18 years old and have the legal capacity to enter into a contract. If you are using our website on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms and Conditions.

1.2 Modifications: We reserve the right to modify, update, or remove any part of these Terms and Conditions at any time without prior notice. Any changes will become effective upon their posting on our website. It is your responsibility to review these Terms and Conditions periodically for any updates.

2. Product Information

2.1 Accuracy: We strive to provide accurate product information, including descriptions, images, pricing, and availability. However, we cannot guarantee that all information is error-free, complete, or up to date. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

2.2 Colors and Sizes: While we make every effort to display product colors and sizes accurately, we cannot guarantee that your device's display will accurately represent the actual colors or sizes of the products.

3. Orders and Payments

3.1 Placing an Order: By placing an order through our website, you make an offer to purchase the selected product(s) under these Terms and Conditions. We reserve the right to accept or reject your offer at our discretion.

3.2 Pricing and Payments: All prices displayed on our website are in Indian Rupees (INR) and do not include applicable taxes, duties, or shipping charges unless stated otherwise. Payment for the products and any applicable fees or charges must be made at the time of placing the order.

3.3 Order Confirmation: After you place an order, we will send you an email acknowledging the details of your order. This email is not an acceptance of your order but a confirmation that we have received it. Acceptance of your order and formation of the contract between us will occur when we ship the products to you and send a shipment confirmation email.

4. Shipping and Delivery

4.1 Shipping: We will make every effort to ship your order within the estimated timeframe provided. However, we are not responsible for any delays or damages caused by the shipping carrier or any other circumstances beyond our control.

4.2 Delivery: The risk of loss and title for the products pass to you upon our delivery to the shipping carrier. We are not responsible for any delays, lost packages, or damages that occur after the products leave our possession.

5. Returns and Refunds

5.1 Returns: If you are not satisfied with your purchase, you may return the product(s) within a specified timeframe, as outlined in our Return Policy. The product(s) must be unused, in the original packaging, and in resalable condition. Please refer to our Return Policy for detailed instructions.

5.2 Refunds: Upon receipt and inspection of the returned product(s) according to our Return Policy, we will process a refund using the original payment method. The refund will be for the purchase price of the product(s) and may exclude any shipping charges, taxes, or fees.

6. Intellectual Property

6.1 Ownership: All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Flat and Heels or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use our website and its content for personal, non-commercial purposes only. You may not modify, reproduce, distribute, display, sell, or use any content from our website without our prior written consent.

7. Limitation of Liability

To the extent permitted by law, Flat and Heels and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or the products purchased through it.

8. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in India.

Thank you for reading our Terms and Conditions. If you have any questions or concerns, please contact us at groversales@flatandheels.com.