Policies

Thank you for shopping with Flat and heels. We are committed to providing you with quality products and exceptional customer service. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Returns Policy:

1.1 Eligibility for Returns:

We accept returns within 7 days from the date of delivery.
To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all tags intact.

1.2 Non-Returnable Items:

Customized or personalized items.
Products that are damaged due to misuse or mishandling.

1.3 Return Process:

If you wish to return a product, please contact our customer support at groversales@flatandheels.com to initiate the return process.
Clearly mention the order number, product(s) you wish to return, and the reason for the return.

1.4 Return Shipping:

The cost of return shipping will be borne by the customer unless the return is due to a defect or an error on our part.

2. Refund Policy:

2.1 Refund Eligibility:

Refunds will be processed only for eligible returns that meet the criteria mentioned in the Returns Policy.
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

2.2 Refund Process:

Refunds will be processed through the original payment method used during the purchase.
Please allow 7 business days for the refund to be credited to your account.

2.3 Refund Exceptions:

Shipping charges are non-refundable unless the return is a result of our error.
If a promotional discount was applied to your original purchase, the refund amount will be adjusted accordingly.

3. Exchange Policy:

3.1 Product Exchange:

We offer exchanges for defective or damaged products. If you need to exchange a product, please contact our customer support for assistance.

4. Cancellation Policy:

4.1 Order Cancellation:

Orders can be cancelled within 24 hours of placing the order by contacting our customer support.
Cancellations requested after 24 hours will be subject to our standard return policy.

5. Contact Information:

If you have any questions regarding our Return and Refund Policy, please contact us at:

FLAT AND HEELS
Email groversales@flatandheels.com
Contact 9555061775

We reserve the right to amend this policy at any time without prior notice. Please check our website for the latest version of our Return and Refund Policy.

Thank you for choosing FLAT AND HEELS.

FLAT AND HEELS